Solution Performance Manager (Automotive SaaS)

TL;DR

Solution Performance Manager (Automotive SaaS): Ensuring customers achieve maximum value from DMS, CRM, and Marketing products by driving adoption and optimizing dealership workflows with an accent on data-driven performance improvement and consultative coaching. Focus on improving technician efficiency, lead response times, and delivering measurable ROI storytelling.

Location: Virtual US (60-75% travel required)

Company

Global leader in data and software services transforming every touchpoint of the vehicle lifecycle into a connected digital experience.

What you will do

• Drive product adoption across DMS, CRM, Service, and Marketing platforms.
• Analyze dealership performance metrics to provide actionable optimization recommendations.
• Lead virtual and on-site coaching sessions to improve technician efficiency and lead conversion.
• Collaborate with Account Managers to demonstrate ROI and support renewal readiness.
• Provide field insights to Product and Engineering teams regarding feature gaps and integration requests.
• Manage a territory with 60-75% travel to support on-site customer needs.

Requirements

• 3–7+ years of experience in automotive SaaS, dealership operations, or consulting.
• Must be based in the US.
• Strong knowledge of fixed ops, variable ops, CRM, and automotive marketing.
• Hands-on experience with automotive technologies (DMS, CRM, scheduling platforms).
• Ability to travel 60-75% of the time for on-site support.

Nice to have

• Familiarity with major DMS providers such as CDK, Reynolds, Dealertrack, or Tekion.
• Experience with CRM platforms like Elead, VinSolutions, or DealerSocket.
• Background in BDC operations or service lane management.
• Proven ability to present insights to executive audiences including GMs and Dealer Principals.

Culture & Benefits

• Innovative culture dedicated to bringing the future of automotive tech to life.
• Opportunity to work in a global company processing over 300 million annual transactions.
• Collaborative environment working across Product, Engineering, and Sales teams.
• Focus on data-driven decision making and measurable value delivery.