Technical Customer Success Manager (SaaS)

TL;DR

Technical Customer Success Manager (SaaS): Driving deeper adoption of the hirify.global Platform and ensuring customers achieve maximum value with an accent on technical onboarding and value realization. Focus on collaborating with cross-functional teams, identifying expansion opportunities, and advocating for customer needs to improve product adoption.

Location: Hybrid work model across global hubs (Mondays, Tuesdays, and Thursdays are set as in-office anchor days).

Company

hirify.global provides performance and error monitoring tools to help developers write better software faster.

What you will do

• Drive customer success and health through effective onboarding, adoption, value realization, and retention.
• Act as a trusted strategic advisor to assigned customers, promoting best practices and innovation.
• Collaborate with key stakeholders to define and achieve business and technical objectives.
• Partner with sales teams to identify and drive expansion opportunities resulting from customer success.
• Advocate for customers internally to help prioritize product improvements and enhance user experience.

Requirements

• BA/BS degree in Computer Science, Computer Engineering, or equivalent experience.
• 5+ years of experience in Customer Success, Account Management, or Management Consulting.
• Strong technical understanding of DevOps, application monitoring, software release tools, and cloud-native infrastructure.
• Experience working with complex, multi-divisional, and multi-geographical customers.
• Impressive executive presence and professional communication abilities.

Nice to have

• Past experience as a developer or DevOps engineer.
• Extensive knowledge of logs, metrics, and traces.

Culture & Benefits

• Hybrid work model designed to balance flexibility with meaningful in-person collaboration.
• Mission-driven environment focused on combating "bad software."
• Open-source company culture emphasizing accessibility and transparency.
• Commitment to diversity, equity, and equal employment opportunities.