Advertiser Technical Subject Matter Expert (AdTech)

TL;DR

Advertiser Technical Subject Matter Expert (AdTech): Leading technical escalations and owning the advertiser professional services tech solutions group with an accent on high-level troubleshooting and support flow automation. Focus on resolving complex architectural issues, creating technical training materials, and bridging gaps between Support and R&D.

Location: Hybrid in Budapest, Hungary (3 days in-office)

Company

Performance-driven advertising company empowering businesses to grow through advanced advertising technology.

What you will do

• Act as the highest level of technical escalation for the most complex support issues within your SME area.
• Provide consultation and technical guidance to lower-level support teams.
• Analyze operational data and share actionable insights with top management using AI tools.
• Develop comprehensive training materials, technical summaries, and quizzes for new feature introductions.
• Collaborate with Product and R&D regarding issue prioritization and supportability requirements.
• Identify and close gaps in knowledge and processes through automation and methodology improvements.

Requirements

• 3+ years of experience in 2nd level support or 1+ years in 3rd level support.
• Strong understanding of architectural design, frontend/backend relations, and ability to read code.
• Proficiency in troubleshooting web, databases, analytics, APIs, SDKs, and logs.
• Ability to analyze operational data and provide actionable insights.
• Excellent written and verbal English skills for technical documentation and meetings.
• Must be based in Budapest, Hungary to comply with the hybrid work schedule.

Nice to have

• Experience with Ad-tech, specifically on the advertiser side.
• Experience with AI and automation for support flow and knowledge content creation.
• Innovative thinking and problem-solving approach.

Culture & Benefits

• Hybrid work schedule with 3 days in-office.
• Comprehensive health, dental, and vision insurance.
• 401k matching and pre-tax commuter benefits.
• Fully stocked kitchen and various gym partnerships.
• Opportunity to work with major global partners like Yahoo, NBCU, and ESPN.