L1 Support Engineer (EdTech)

TL;DR

L1 Support Engineer (EdTech): Providing first-line technical support for the Canvas LMS to end users and administrators with an accent on expert troubleshooting and technical assistance. Focus on managing support tickets via multiple channels and coordinating seamless problem escalations to Tier 2 teams.

Location: Hybrid in Budapest, Hungary

Company

hirify.global creates intuitive products that simplify learning and personal development to help people succeed in their education and careers.

What you will do

• Act as the primary point of contact for end users, LMS administrators, and corporate clients.
• Provide technical troubleshooting and guidance via phone, email, and web-based tools.
• Support clients using the Canvas LMS platform to ensure a positive user experience.
• Serve as a liaison during problem escalations, ensuring smooth handover to the Tier 2 Support team.
• Track issues and collaborate with internal teams to ensure complete resolution.

Requirements

• Location: Must be based in Budapest, Hungary.
• Ability to provide high-quality technical assistance via phone and digital tools.
• Strong troubleshooting skills and a customer-centric approach.
• Must pass a background check and identity verification process.

Culture & Benefits

• Competitive and meaningful benefits tailored to the local market.
• Inclusive work environment that values diversity and different perspectives.
• Opportunity to work with innovative education technologies.
• Supportive team culture focused on growth and professional development.