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2 дня назад

L1 Support Engineer (Customer Support)

Формат работы
hybrid
Тип работы
parttime
Грейд
junior
Английский
b2
Страна
Hungary
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

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TL;DR

L1 Support Engineer (Customer Support): Providing first-level technical assistance to users with an accent on troubleshooting and incident resolution. Focus on resolving technical queries, handling incoming tickets, and ensuring high client satisfaction.

Location: Hybrid in Budapest, Hungary

Company

hirify.global is a leading provider of digital credential management and academic record services.

What you will do

  • Provide L1 technical support and troubleshooting for clients.
  • Manage and resolve technical queries as part of the Client Services Support team.
  • Participate in a mandatory 3-week technical training session.
  • Work in a shift-based environment to ensure continuous support coverage.

Requirements

  • Must be based in Hungary or possess valid Hungarian/EU work authorization.
  • Written and verbal fluency in English.
  • Ability to start on the fixed onboarding date of June 15, 2026.
  • Availability to commit to the initial training schedule (Monday–Friday, 16:00–00:00).

Nice to have

  • Fluency in Spanish (written and verbal).

Culture & Benefits

  • Flexible shift-based scheduling available after the initial onboarding period.
  • Structured technical training to ensure success in the role.

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