Trial Administrator (Medtech)

TL;DR

Trial Administrator (Administration): Providing sales support and managing demo equipment inventory for assistive communication solutions with an accent on trial loan programs and customer support. Focus on processing equipment requests, maintaining inventory databases, and coordinating with the sales team.

Location: Remote (US-PA)

Company

World-leader in assistive communication solutions empowering people with disabilities to connect with the world and live richer lives.

What you will do

• Review and process new trial and loan equipment requests.
• Manage the Trial Department phone queue and respond to inquiries via email and Teams.
• Enter and track customer loan requests in the Order Management database and follow up on late loans.
• Coordinate distribution and management of SC Demo and Trial inventories, including performing audits.
• Support the Sales team through new hire trainings, webinars, and internal communications.
• Monitor and report monthly trial and loaner transactions.

Requirements

• High School Diploma.
• Proficiency in MS Office Word, Excel, and PowerPoint.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organizational skills and customer service orientation.
• Must be based in the US (Pennsylvania).

Nice to have

• Bachelor’s Degree.
• 2 years of experience in sales or customer service.

Culture & Benefits

• Mission-driven environment focused on empowering individuals with disabilities.
• Collaborative work culture that welcomes individuality.
• Flexibility to balance professional growth with personal life.
• Opportunity to work within a dynamic, global company with a clear, impactful purpose.