Associate Customer Data Operations Analyst (Salesforce)

TL;DR

Associate Customer Data Operations Analyst (Salesforce): Managing and optimizing customer data across Salesforce and third-party platforms with an accent on data accuracy, consistency, and integrity. Focus on resolving data discrepancies, implementing automation workflows, and maintaining data governance policies.

Location: Remote (Must be permanently located in Costa Rica)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management to enable safe AI at scale.

What you will do

• Manage and maintain customer data in Salesforce, ensuring accuracy and consistency across records.
• Identify, investigate, and resolve data discrepancies and duplicates to maintain a clean database.
• Integrate data from third-party vendors and monitor data governance policies and best practices.
• Support the design and implementation of automation workflows for data entry and validation.
• Partner with IT and business teams to improve data flow via APIs and emerging technologies like AI.
• Train internal teams on data entry standards and proper usage of Salesforce.

Requirements

• Bachelor’s degree in Data, IT, Business, or a related quantitative field.
• 2+ years of experience in data management, CRM administration, or data quality.
• Experience working with Salesforce.
• Understanding of data governance, compliance, and data management best practices.
• Must be permanently located in Costa Rica.
• All applications must be submitted in English.

Nice to have

• Salesforce Admin certification.
• Experience with Salesforce Flow, Zapier, MuleSoft, or similar automation tools.
• Proficiency in SQL, Tableau, Power BI, or other analytics tools.
• Familiarity with data privacy regulations such as GDPR or CCPA.
• Exposure to API integrations and data pipelines.

Culture & Benefits

• Generous time off including paid vacation, statutory holidays, and extra global hirify.globale Days.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• Mental health support, Employee Assistance Program, and life insurance.
• Retirement and social security contributions.
• Daily cafeteria subsidy.
• Professional growth through mentoring and global learning platforms.