Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing a portfolio of school district partners across the Southeast to ensure platform adoption and value realization with an accent on relationship management and data-driven customer health tracking. Focus on driving onboarding, delivering training, and identifying expansion opportunities to scale math education outcomes.

Location: Atlanta, USA. The role starts as remote but will transition to four days per week in-office once the Atlanta office opens.

Company

hirify.global is a fast-growing edtech company leveraging AI to transform K-12 math education by converting handwritten solutions into digital insights for teachers.

What you will do

• Own and nurture relationships with district leaders and teachers, acting as their primary trusted advisor.
• Manage the end-to-end onboarding and adoption process to ensure customers achieve their goals.
• Monitor customer health using usage data to spot trends, flag risks, and proactively conduct outreach.
• Deliver impactful virtual and onsite training sessions to educators.
• Collaborate with Product and Account Management teams to share customer insights and identify expansion opportunities.
• Turn successful customers into champions through case studies and testimonials.

Requirements

• 2–5 years of experience in Customer Success (startup or ed-tech experience is a plus).
• Proven track record of building and retaining strong professional relationships.
• Data-driven mindset with the ability to use evidence for decision-making.
• Strong presentation and communication skills, comfortable leading rooms of various sizes.
• Willingness to travel to visit partner districts across the Southeast.
• Must be able to work from the Atlanta office (4 days/week) following the transition period.

Culture & Benefits

• Mission-driven work focused on transforming global math education.
• Collaborative scale-up environment where individual voices carry significant weight in company growth.
• Opportunity for frequent field work, visiting schools to see the product's impact firsthand.
• Tight-knit team culture that values openness and new ideas.