Customer Support Representative

TL;DR

Customer Support Representative: Managing customer inquiries and providing real-time assistance across multiple digital channels with an accent on Shopify support and social media engagement. Focus on maintaining high customer satisfaction through clear, empathetic communication and efficient problem resolution.

Location: Must be based in the Philippines. Work schedule: Must be available between 6:00 AM – 10:00 PM EST.

Company

hirify.global is a service provider focused on delivering professional remote support solutions.

What you will do

• Respond promptly to customer emails regarding order status and product inquiries.
• Provide real-time assistance via Shopify live chat.
• Manage and respond to inquiries on Facebook and Instagram.
• Maintain high customer satisfaction through clear communication.
• Escalate complex issues and ensure timely resolution.

Requirements

• Must be based in the Philippines.
• Must be available between 6:00 AM – 10:00 PM EST.
• Hands-on experience with Shopify, email support, and social media platforms.
• Strong written English communication skills.
• Customer service mindset with efficient problem-solving abilities.

Nice to have

• Female candidate.
• Experience or interest in pet-related brands and products.