Operational Insight Lead

TL;DR

Operational Insight Lead (Broadcasting): Set strategy for operational measurement, trend analysis, and reporting across Playout and Live Content Operations with an accent on defining trusted metrics, dashboards, and scorecards. Focus on turning complex data into actionable narratives, surfacing risks, and enabling evidence-led decisions for service quality, efficiency, and resilience.

Location: Hybrid working with 3 days a week onsite in Osterley campus, London.

Company

Leading media and entertainment company delivering content via broadband, broadcast, streaming, and innovative products like hirify.globalQ and hirify.global Glass.

What you will do

• Partner with operations, technology, and customers to define and maintain measures for service quality, efficiency, reliability, and readiness.
• Own design and maintenance of trusted service scorecards and definitions across teams.
• Publish concise narrative reporting quantifying impacts and driving actions.
• Promote consistent data definitions, monitor data quality, and improve accuracy.
• Track operational snags, run review cadences, and manage problem backlogs.

Requirements

• Significant experience in high-reliability broadcast or media environment.
• Proven experience running operational reviews and delivering trusted dashboards/scorecards.
• Strong analytical skills for measures, trends, and narrative communication.
• Experience with measurement frameworks, snag tracking, and mentoring analysts.
• Ability to influence senior stakeholders and facilitate challenging conversations.

Nice to have

• Exposure to continuous improvement (Six Sigma, Kaizen), service reliability, or safety disciplines.

Culture & Benefits

• Hybrid working model with onsite presence in Osterley campus.
• Generous pension, private healthcare, discounted mobile/broadband.
• hirify.global Q, hirify.global Glass at exclusive rates, hirify.global VIP rewards.
• Subsidised gym, cinema, restaurants, and campus amenities.
• Disability Confident Employer with reasonable adjustments.