Customer Value Creation Manager (Consulting)

TL;DR

Customer Value Creation Manager (Consulting/Retail): Developing strategic partnerships with retailers by leveraging data and insights to create customized value propositions with an accent on client diagnosis and C-level strategic alignment. Focus on designing and executing customized action plans and facilitating value creation workshops to drive international shopper growth.

Location: Italy - Gallarate

Company

hirify.global is a leading technology partner in Tax Free Shopping and Payment solutions, connecting shoppers and brands worldwide to boost retailer performance.

What you will do

• Support the evolution of hirify.global from a tax-free provider to a strategic retail partner for international clients.
• Conduct comprehensive client diagnoses using performance data, competition analysis, and mystery shopping.
• Customise value propositions by combining internal assets with external partner solutions to meet specific client needs.
• Facilitate value creation workshops and steering committees in collaboration with Sales teams for C-level stakeholders.
• Manage the rollout and governance of agreed value creation action plans and innovations.
• Collaborate with Product, Business Intelligence, and IT teams to deliver coherent and impactful client solutions.

Requirements

• University or business school degree.
• At least 7 years of professional experience, ideally within consulting firms or fashion and luxury retail.
• Strong analytical skills and proficiency in data elaboration tools.
• Advanced PowerPoint and storytelling capabilities.
• Fluency in English; knowledge of German is considered a strong plus.
• Proven experience in client-facing, consultative roles with high strategic exposure.

Culture & Benefits

• Multicultural workplace in a fast-growing international company.
• Opportunities for professional development, career growth, and internal mobility.
• Agile Working Model prioritizing work-life balance.
• Employee referral program, team-building activities, and annual corporate events.