AI Agent Engineer, Client Facing (AI)

TL;DR

AI Agent Engineer, Client Facing (AI/LLM): Building and deploying enterprise-grade Voice and Chat AI agents and AI Copilots with an accent on prompt design, systems integration, and client-facing delivery. Focus on optimizing RAG patterns, configuring telephony routing, and translating complex customer requirements into production-ready AI solutions.

Location: Hybrid (Redwood City, CA)

Salary: $108,000 – $170,000 per annum

Company

hirify.global is an AI Agents platform for customer experience, helping organizations deliver faster and more efficient customer service at scale.

What you will do

• Implement AI agents, including prompt design, workflow configuration, integrations, and evaluation frameworks.
• Act as the primary technical partner for customers, leading regular demos and guiding solutions from concept to production.
• Configure and connect systems using APIs, handling authentication and data mapping for CRMs and knowledge bases.
• Set up SIP/CCaaS/PSTN routing, configure fallbacks, and troubleshoot call quality.
• Refine LLM-driven prompts to ensure agents meet automation and containment targets.
• Collaborate with product and engineering teams to resolve platform gaps and drive leading client implementations.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in conversational AI, solution engineering, or delivering LLM-based applications in customer environments.
• Hands-on skills in prompt design, workflow building, and API integration (e.g., SIP, Twilio, Amazon Connect).
• Proficiency with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks like LangChain or LlamaIndex.
• Working knowledge of Retrieval-Augmented Generation (RAG) concepts and performance optimization.
• Programming experience in Python or JavaScript for scripting and integrations.

Nice to have

• Experience with iPaaS providers such as n8n or Zapier.
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN).

Culture & Benefits

• Competitive compensation including meaningful equity ownership.
• Comprehensive medical, dental, and vision insurance options.
• Unlimited flexible PTO, 10 company holidays, and an annual company-wide Winter Break.
• 401(k) plan for long-term financial planning.
• Quarterly lifestyle spending account for wellness and professional development.
• Monthly mobile and internet stipends to support hybrid work.