Director, Public Sector Customer Success (SaaS)

TL;DR

Director, Public Sector Customer Success (SaaS): Leading a team of CSMs to accelerate time-to-value and expand relationships with Federal and Public Sector customers with an accent on retention, renewal rates, and strategic government account management. Focus on implementing repeatable methodologies for consistency in execution and driving renewal rates above 94%.

Location: Washington, DC (Hybrid)

Salary: $244,000 — $335,000 USD

Company

hirify.global provides trusted, neutral identity infrastructure that enables organizations to safely embrace AI and secure every identity.

What you will do

• Develop and champion a comprehensive customer success strategy for the Federal and Public Sector.
• Recruit, mentor, and empower a team of managers and Customer Success Managers to deliver exceptional value.
• Implement engagement models to ensure high product adoption and maintain renewal rates above 94%.
• Collaborate with internal stakeholders in Renewals, Sales, Marketing, Product, and Engineering.
• Establish KPIs and leverage data analytics to optimize team performance and customer outcomes.

Requirements

• 12+ years of experience in Customer Success, Strategic Sales, or Consulting within the SaaS industry.
• 5+ years of experience in a leadership or management capacity.
• Deep understanding of the Federal and Public Sector, including FedRAMP and cloud security requirements.
• Strong business acumen and experience engaging with executive leadership.
• Bachelor’s Degree required, preferably in a technical discipline.
• Must be located in the United States (Washington, DC area).

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan and flexible spending account.
• Generous paid leave, including PTO and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Focus on social impact and talent development through community connection.