Systems and Network Administration Specialist (BMC Helix)

TL;DR

Systems and Network Administration Specialist (BMC Helix): Manage and optimize BMC Helix SaaS environment, including integrations and surrounding applications, with an accent on performance monitoring, uptime, and customization to business needs. Focus on troubleshooting technical issues, configuring platforms like DWP Catalog, CMDB, and Dashboards, and partnering with cross-functional teams on enhancements.

Location: Philadelphia, Pennsylvania, USA - hybrid, at least 3 days a week in-office

Company

Global organization operating around the clock, delivering IT service management solutions for financial markets.

What you will do

• Manage and administer BMC Helix SaaS instance, including integrations and applications.
• Monitor system performance and implement solutions for maximum uptime and availability.
• Configure and customize BMC Helix to meet evolving business requirements.
• Troubleshoot and resolve technical issues using best practices.
• Partner with cross-functional teams to support enhancements and process improvements.
• Participate in on-call and after-hours support for critical platforms.

Requirements

• Bachelor's degree in Computer Science, MIS, or equivalent, or practical experience
• 6+ years in systems administration, IT service management, or related roles
• Strong hands-on experience with BMC Helix and/or Remedy ITSM platforms
• Experience supporting and configuring BMC Helix components: DWP Catalog, Business Workflows, Innovation Suite, Developer Studio, CMDB, ITSM, Dashboards, Spoon client
• Ability to manage enterprise applications independently
• Clear communication in collaborative technical environments

Nice to have

• Certifications in BMC Helix, ITIL, or IT service management frameworks
• Experience supporting global IT operations and infrastructure
• Familiarity with SaaS administration, integrations, and automation tools

Culture & Benefits

• Hybrid home/office schedule
• 401(k) with 6% employer match, Employee Stock Purchase Program, student loan repayment up to $10k
• Comprehensive medical, dental, vision coverage, health spending account
• Generous paid time off, paid flex days, parental leave, bereavement leave
• Education assistance, professional development, job skills training
• Company gift matching, employee resource groups, volunteer days