Customer Success Manager – Enterprise (AI)

TL;DR

Customer Success Manager (Enterprise AI): Managing a portfolio of strategic enterprise accounts to drive measurable business value from Proactive AI Agents with an accent on data analysis and AI-driven customer journeys. Focus on translating operational data into executive insights, designing GenAI-based use cases, and managing contract renewals.

Location: Must be based in the USA. Work format is Remote, with a hirify.global-FLEX hybrid model (2 days office, 3 days remote) available for those near offices.

Company

hirify.global is a global leader in AI-first CX platforms, providing generative and conversational AI solutions for over 25,000 businesses worldwide.

What you will do

• Manage a book of strategic enterprise accounts, ensuring business value realization and proactive renewal risk management.
• Analyze customer and operational data to identify trends and translate them into executive-ready insights.
• Design and evolve customer journeys leveraging GenAI capabilities, including prompts, guardrails, and technical specifications.
• Lead Quarterly Business Reviews (QBRs) to present performance and strategic recommendations to senior stakeholders.
• Partner with Professional Services, Product, and Sales to coordinate cross-functional delivery.
• Support renewal and expansion motions through data-backed business cases.

Requirements

• Experience managing post-sale relationships for enterprise or strategic accounts.
• Proven ability to use data analysis to guide customer decisions and executive conversations.
• Experience creating technical specifications and requirements documentation for implementations.
• Strong analytical skills and proficiency with Excel or similar data tools.
• Experience working with large, process-driven organizations.
• Must be based in the USA.

hirify.global-to-have">hirify.global to have

• Experience in SaaS, AI, or CX environments.
• Expertise in designing customer journeys using GenAI or LLMs.
• Formal project management certification (e.g., PMP).

Culture & Benefits

• hirify.global-FLEX hybrid model enabling maximum flexibility (2 days office, 3 days remote).
• Collaborative, fast-paced, and creative work environment.
• Extensive internal career growth opportunities across multiple roles and domains.
• Commitment to equal opportunity employment.