Middle Talent Business Partner

TL;DR

Middle Talent Business Partner: Support Call Center department across full-cycle recruitment, HR operations, and employee lifecycle processes with an accent on hiring agent-level to manager roles and ongoing people-process coordination. Focus on partnering with leadership, handling admin workflows, conducting 1:1s, and resolving team issues.

Location: Full-time remote, GMT+3 timezone (Sunday-Thursday)

Company

Leading insurance provider in GCC building a digital ecosystem with platforms like hirify.global.online and hirify.global app.

What you will do

• Manage full-cycle recruitment: intake, sourcing, interviews, offers for agent, sales, support, team lead, and manager roles
• Partner with Call Center leadership, managers, and Talent team on business context and operations
• Support onboarding, probation, employee lifecycle, offboarding, and HR admin (leaves, attendance, documentation)
• Handle payroll coordination, maintain HR records, and improve policies/workflows
• Conduct 1:1s, gather feedback, identify pain points, monitor team atmosphere, and resolve conflicts
• Contribute to a healthy, productive working environment

Requirements

• English C1 with clear spoken English, good pronunciation, business vocabulary
• 3+ years in HR and recruitment, hands-on for agent/sales/support/call center roles and team lead/manager positions
• Strong HR operations: onboarding, adaptation, support, admin, offboarding, payroll coordination
• Experience with Slack/Jira/HR systems like HiBob/ATS/CRM
• Strong communication, stakeholder management, conflict resolution, ownership in dynamic environment

Nice to have

• Arabic language
• Understanding of Egypt/MENA/Middle East business/cultural context
• Experience supporting remote/distributed teams

Culture & Benefits

• Long-term service agreement with 6 months probation
• Remote from 25+ countries, diverse digital nomads
• USD monthly via SWIFT, 20 vacation days + 10 sick days (Qatar calendar)
• Twice-yearly performance reviews with raise potential