Collections Specialist (Fintech)

TL;DR

Collections Specialist (Fintech): Managing delinquent unsecured loan accounts and negotiating payment options to restore account performance with an accent on member experience and negotiation skills. Focus on handling inbound and outbound call volume, processing account changes, and resolving financial delinquency.

Location: Must be based in the United States. Hybrid options available in Phoenix, AZ metro market; otherwise remote across the US.

Salary: $19.50 per hour + Monthly Bonus

Company

A leading digital personal finance company providing innovative, personalized financial solutions to help everyday people move from struggling to thriving.

What you will do

• Contact clients regarding delinquent accounts for unsecured loans.
• Negotiate payment options for early-stage collection accounts.
• Utilize strong negotiation skills to bring delinquent accounts back to performing status.
• Provide an exceptional member experience through inbound and outbound calls.
• Exercise discretion and independent judgment to process requests and account changes.

Requirements

• 1-3 years of experience in a customer-facing call center environment.
• Minimum of 1 year of collections experience preferred.
• Strong verbal and written communication skills.
• Ability to stay organized while working on multiple tasks.
• Must be based in the United States.

Culture & Benefits

• Hybrid and remote work opportunities.
• 401(k) with employer match.
• Medical, dental, and vision insurance with HSA and FSA options.
• Competitive vacation and sick time off, plus dedicated volunteer days.
• Up to $5,250 reimbursement for eligible education expenses.
• Access to wellness support via EAP, Talkspace, and fitness discounts.