EDI Production Issue Coordinator (Healthcare)

TL;DR

EDI Production Issue Coordinator (Healthcare EDI): Managing production issues impacting VA’s Payer EDI operations with an accent on X12 transactions, data mapping, root cause analysis, and stakeholder coordination. Focus on monitoring notifications, creating support tickets, running SQL queries, troubleshooting discrepancies, and ensuring timely remediation through liaison with OIT and vendors.

Location: Full-time Remote (US-based; ability to obtain Public Trust Clearance required)

$110,000 - $120,000 a year

Company

Drives innovative solutions for complex business challenges across financial management, healthcare, and government industries with a client-first approach and rapid implementation of pragmatic solutions.

What you will do

• Monitor, document, and assign Payer EDI production issue notifications, summarizing details in tracking systems.
• Create and manage technical support tickets in VA platforms like ServiceNow with all required artifacts.
• Conduct data analysis, root cause research using SQL queries, AWS, and VA systems to troubleshoot issues and reporting discrepancies.
• Track ticket progress, follow up with OIT, vendors, and stakeholders for remediation, and update trackers accordingly.
• Review and verify X12 transaction mappings and update Standard Operating Procedures as needed.
• Serve as liaison between VA EDI leadership, OIT teams, and business stakeholders to escalate blockers and confirm resolutions.

Requirements

• Bachelor's Degree
• 8+ years of professional experience; minimum 4 years in EDI operations, healthcare technology troubleshooting, or Agile practices
• Ability to obtain Public Trust Clearance
• Strong written and verbal communication and stakeholder coordination skills
• Knowledge of Agile methodologies and experience in Agile environments

Nice to have

• Certification in EDI standards or Agile practices
• Knowledge of VA or similar healthcare payer systems

Culture & Benefits

• Health, dental, and vision plans with optional FSA
• Safe Harbor 401(k) with 100% vested employer contributions from day 1
• Paid time off, 11 paid holidays, and paid parental leave
• No-cost group term life/AD&D and optional supplemental coverage
• Pet insurance, monthly phone/internet stipend, tuition and training reimbursement
• Supportive work/life balance