Desktop Support Specialist II - Digital and Technology Partners - Onsite - Days Mon - Fri 8am - 4pm at Mount Sinai West location

TL;DR

Desktop Support Specialist II (Healthcare IT): Provides escalated technical support for workplace technology services including network systems, hardware, software, printers, scanners, and mobile devices with an accent on troubleshooting, repairs, installations, and upgrades. Focus on second-level incident resolution, user satisfaction, testing new technologies, and supporting remote sites.

100% Onsite at Mount Sinai West, 1000 10th Avenue, New York, NY. Shift: Monday - Friday 8am - 4pm. Willing to travel to offsite locations and Mount Sinai sites.

Salary: $31.4521 - $47.2548 Hourly

Company

hirify.global is one of the largest academic medical systems in the New York metro area with hospitals, outpatient practices, labs, and medical education.

What you will do

• Provide escalated support for network-based systems, software, hardware, security, backups, troubleshooting, repairs, installations, and upgrades.
• Manage, support, and troubleshoot network printers, scanners, mobile devices, and workstations including moves, adds, and changes across locations.
• Support users at remote sites requiring local travel and participate in testing new workplace technologies and prototypes.
• Handle second-level incidents, escalate to IT groups as needed, and maintain high customer satisfaction.
• Collaborate with end users, coworkers, and management while completing training and related duties.

Requirements

• Baccalaureate degree in IT or related + 3 years helpdesk/desk side/systems support experience OR high school diploma/GED + 5 years experience.
• At least 3 years full-time experience in computer repair, maintenance, and installation.
• Advanced knowledge of Windows OS, Microsoft 365, iOS/Android devices, networking (TCP/IP, DHCP), Active Directory, and ITSM/ticketing (ServiceNow preferred).
• Excellent troubleshooting skills for hardware/software, strong customer service, communication, organizational skills, and ability to multitask under stress.
• Flexible with duties, hours, and willing to travel to offsite locations.

Nice to have

• Certifications: A+, Network+, Security+, Apple Certs, Microsoft Azure Fundamentals, ITIL Foundation.

Culture & Benefits

• Commitment to unity, inclusion, excellence in patient care, education, and innovation.
• Fostering a valued, respected, empowered workplace with collaboration, fairness, continuous learning, and professional growth.
• Equal opportunity employer focused on removing barriers and promoting fairness.