GSD Technical Specialist I

TL;DR

GSD Technical Specialist I: Perform basic technical support to resolve customer reported issues on hirify.global core products, technology, and services with an accent on handling inbound requests, escalations, and customer-specific procedures. Focus on communicating technical information clearly, identifying urgent situations, and continuously improving issue resolution through learning and documentation.

Location: Remote (Odessa, Texas)

Company

hirify.global Business Solutions partners with clients for digital transformation through IT services, managed print, office technology, and production print solutions, operating on a North American shared services model.

What you will do

• Follow prescribed processes, systems, and procedures for schedule adherence and tool utilization.
• Handle inbound requests, escalations, support incidents, service requests, and orders using KMBS systems.
• Communicate clearly with customers, convey technical information, and determine best course of action for resolutions.
• Identify urgent issues, escalate technically, and follow through on commitments with research.
• Document troubleshooting examples and participate in learning to improve customer experience.
• Complete assigned projects, tasks, and domain-specific duties as detailed in the posting.

Requirements

• High school diploma or equivalent.
• Minimum 2 years’ experience as help desk or service technician.
• Proficient verbal and written communication skills.
• Knowledge of call center systems and applications; aptitude to learn KM product knowledge.
• CompTIA A+, N+, Microsoft network and Windows certifications preferred.
• Strong customer service, problem-solving, advanced troubleshooting, and multi-tasking in fast-paced environment.
• Computer skills in Microsoft Office (Word, Excel, PowerPoint); occasional travel; subject to background checks, credit check, drug testing.
• hirify.global Outward Associate certification required within first 6 months.

Culture & Benefits

• Collaborative team environment with positive attitude and detail-oriented approach.
• Learning opportunities and assigned curriculum for continuous improvement.
• Equal opportunity employer committed to diversity and inclusion.