Senior Manager, Trust & Safety

TL;DR

Senior Manager, Trust & Safety (Marketplace): Conceiving and overseeing the next generation of hirify.global’s marketplace Trust Strategy with an accent on policy development, operational standards, and network health enforcement. Focus on scaling a Trust & Safety team, integrating AI into safety visions, and designing dispute resolution processes for B2B ecosystems.

Location: Remote-hybrid (Must be based in the US)

Salary: $145,000–$217,000 annually

Company

hirify.global is the leading food-for-work technology platform in the US, connecting workplaces with a network of over 100,000 restaurants.

What you will do

• Develop protocols to identify trust-breaching customer experiences and recommend optimal response strategies.
• Transform policy into action by creating SOPs, response scripts, and centralized tracking systems.
• Hire, lead, and scale a Trust & Safety team focused on policy enforcement and network health compliance.
• Design Trust Policies to govern marketplace participation for Restaurant Partners and third parties.
• Benchmark product features and stay current on B2B/B2C Trust standards and solutions.
• Act as the internal voice for Trust and Safety evolution alongside AI adoption.

Requirements

• 10+ years of relevant experience in Trust & Safety, Operations, Product, or Compliance at a tech company.
• 3+ years of primary ownership in Trust and Safety program design and implementation.
• 5+ years of experience managing teams handling high-volume escalations and disputes.
• Must be based in the US; the company does not sponsor work visas or legal permanent residence.
• 4-year accredited college degree; advanced graduate study is preferred.
• Ability to travel up to 5 days per quarter for team gatherings and events.

Culture & Benefits

• Market competitive salary and stock options.
• 401K with company match.
• Comprehensive health, dental, and FSA insurance.
• Flexible PTO and 12 paid holidays.
• Flexible remote-hybrid work options (home, Boston office, or a mixture).
• Access to an employee meal program when working from the office.