Support Engineer (AI)

TL;DR

Support Engineer (AI): Resolving complex technical issues for enterprise customers using LLM-powered applications with an accent on independent investigation and log analysis. Focus on leveraging AI tooling to streamline troubleshooting, documenting system behaviors, and bridging the gap between customer feedback and product development.

Location: Must be based in the United States

Company

hirify.global is an AI-first startup backed by major venture capital, helping Fortune 500 enterprises deploy LLM-powered applications at scale.

What you will do

• Investigate and resolve technical issues reported by enterprise customers from triage to resolution.
• Analyze logs and system behavior to identify root causes before escalating to Engineering.
• Actively use AI tools to speed up analysis, understand product components, and document findings.
• Communicate clearly with customers and internal teams throughout the support lifecycle.
• Build institutional knowledge by documenting recurring patterns and contributing to internal playbooks.
• Share actionable customer feedback and product insights with the Product team.

Requirements

• 2+ years of experience in technical support, support engineering, QA, or solutions engineering.
• Strong troubleshooting instincts and ability to investigate complex technical issues independently.
• Solid understanding of web applications, APIs, integrations, and system logs.
• Hands-on experience with AI tools like ChatGPT, Claude, or Copilot.
• Excellent written and spoken English.
• Customer-first mindset with strong ownership and follow-through.

Culture & Benefits

• Opportunity to work with cutting-edge AI products in complex enterprise environments.
• Fast-paced startup environment with direct impact and ownership from day one.
• Exposure to large-scale AI system deployment and rapid product cycles.
• Collaborative culture working closely with Product and Engineering teams.