Client Success Partner (Agile ATS)

TL;DR

Client Success Partner (Agile ATS): Managing the implementation, adoption, and long-term value of the AgileATS platform for customers with an accent on recruiting workflows and talent acquisition operations. Focus on improving product adoption, analyzing usage data to drive retention, and delivering tailored onboarding training.

Location: Must be based in the USA (indicated by US-specific benefits)

Salary: $70,000 - $100,000 USD

Company

hirify.global, Inc. is the parent company of career marketplaces Dice and ClearanceJobs, focusing on connecting candidates with their dream jobs.

What you will do

• Lead customers through the implementation and configuration of AgileATS, including workflows and feature setup.
• Monitor usage data to identify adoption gaps and develop practical plans to improve product usage.
• Deliver tailored onboarding and ongoing training to help customers achieve their hiring goals.
• Conduct regular business reviews using data-driven storytelling to demonstrate the value of the platform.
• Partner with Account Managers to support renewals and identify growth opportunities for additional services.
• Serve as an internal subject matter expert, contributing to playbooks and enablement materials.

Requirements

• Experience supporting recruiting workflows, hiring processes, or talent acquisition operations.
• Ability to analyze usage trends and communicate insights clearly using data.
• Strong consultative approach to identify root causes and offer process-oriented solutions.
• Excellent communication and organization skills for managing multiple stakeholder priorities.
• Authorization to work in the USA (required for 401k, HSA, and FSA eligibility).

Nice to have

• Hands-on experience with an Applicant Tracking System (ATS), specifically AgileATS.
• Previous experience in customer success, onboarding, or implementation roles.
• Proficiency with CRM or customer success platforms such as Salesforce or ChurnZero.
• Experience creating training documentation or internal enablement resources.

Culture & Benefits

• Comprehensive health coverage including medical, dental, vision, HSA, and FSA.
• Financial security through 401(k) matching and performance bonuses.
• Generous paid time off, parental leave, and flexible summer hours.
• Commitment to diversity and inclusivity with employee resource groups and diversity training.
• Professional growth via education assistance and learning & development programs.