Player Support Analyst (iGaming)

TL;DR

Player Support Analyst (iGaming): Managing customer interactions and monitoring betting activity for online casino and sports betting platforms with an accent on user experience and risk detection. Focus on resolving player issues via chat and email and reporting suspicious account activity to ensure platform integrity.

Location: Onsite in Bogotá, Colombia

Company

Market leader in online casino and sports betting, operating brands including BetRivers.com, PlaySugarHouse.com, and RushBet.co.

What you will do

• Handle customer service inquiries through chats and emails.
• Ensure compliance with all established internal protocols.
• Validate and issue courtesies and retentions to players.
• Review and report sports betting and casino activity.
• Identify and report accounts exhibiting suspicious activity.
• Manage interaction reassignments to other specialized teams.

Requirements

• 1+ years of experience in Customer Service BPO.
• Bachelor’s Degree in any field or currently pursuing studies.
• Empathy and assertive communication skills.
• Basic knowledge of the iGaming industry.
• Strong problem-solving and collaboration abilities.
• Must be based in Bogotá, Colombia.

Culture & Benefits

• Comprehensive compensation package.
• Work-life balance initiatives.
• High degree of autonomy, personal freedom, and responsibility.
• Opportunities for both personal and professional growth.
• People-oriented environment with a supportive atmosphere.