AI Automation Engineer (AI)

TL;DR

AI Automation Engineer (AI): Designing and maintaining an AI-first customer experience layer to automate routine interactions and optimize routing with an accent on prompt engineering and RAG architecture. Focus on building evaluation frameworks to catch hallucinations and ensuring system reliability as the customer base scales.

Location: Remote

Company

hirify.global is a fast-growing operator of direct-to-consumer health and wellness brands scaling globally.

What you will do

• Design, test, and iterate on prompts for AI agents across email, chat, and voice channels.
• Build and maintain the knowledge base architecture, including product information, policy documents, and tone guidelines.
• Develop evaluation frameworks and test suites to measure accuracy, tone, and resolution rates.
• Manage and optimize integrations between Claude, Richpanel, and Aircall.
• Analyze call transcripts and ticket data to identify patterns and implement systemic AI improvements.
• Script data extraction and reporting workflows using Python.

Requirements

• Hands-on experience building production-ready LLM applications, including prompt engineering, RAG, and AI agent development.
• Proficiency with Claude or equivalent LLMs via API, including context window management and system prompt design.
• Experience with CX platforms (Richpanel, Zendesk, Intercom, etc.) and telephony systems (Aircall, Dialpad, etc.).
• Knowledge of CX metrics such as CSAT, NPS, containment rate, and average handle time.
• Python or scripting proficiency for data analysis and automation.
• Systems-thinking mindset with a preference for incremental shipping and scalability.

Nice to have

• Experience with Voice AI or IVR design.
• Background in conversation design or UX writing.
• Experience transitioning support operations from human-led to AI-augmented.
• Background in DTC ecommerce, health and wellness, or subscription-based businesses.
• Experience with data visualization tools or BI platforms.

Culture & Benefits

• Fully remote position with high ownership over a critical business transformation.
• Competitive compensation and exposure to a high-growth global DTC brand.
• Culture that values speed, accountability, and intellectual honesty.
• Direct collaboration with the AI Technical Manager on projects with immediate business impact.
• Opportunities for growth as the AI function expands across the organization.