Junior Client Support Specialist (Fintech)

TL;DR

Junior Client Support Specialist (Fintech): Providing advisory and support for e-commerce and financial services to clients in Lithuania and abroad with an accent on client satisfaction and brand reputation. Focus on verifying client identities, activating services, and integrating AI tools like Gemini to optimize routine productivity.

Location: Hybrid, must be based in Alytus, Lithuania

Salary: €1,200–€1,500 gross

Company

hirify.global is Lithuania’s first e-money institution and a leading fintech hub providing payment services to over a million users worldwide.

What you will do

• Communicate with existing international clients via phone and email.
• Advise clients on e-commerce and financial services.
• Review e-commerce project applications and activate necessary services.
• Verify identities of new clients and register them in the system.
• Utilize AI tools like Gemini to enhance the efficiency of routine daily tasks.

Requirements

• Proficiency in Lithuanian and English.
• Strong computer skills and fast typing speed.
• Excellent communication and interpersonal skills.
• High level of attentiveness and thoroughness in data entry.
• Proven experience integrating AI tools (e.g., Gemini) into daily workflows.

Nice to have

• Previous experience in customer service.
• Knowledge of additional foreign languages.

Culture & Benefits

• Hybrid work options and flexible working hours.
• Private health insurance after six months (based on performance).
• Accident and emergency insurance coverage.
• Access to Stebby health and wellness services after probation.
• Opportunities for workations and a work-from-anywhere approach.
• Regular skill-building workshops and freedom to experiment with AI tools.