Enterprise Customer Success Manager (Travel SaaS)

TL;DR

Enterprise Customer Success Manager (Travel SaaS): Forming long-term partnerships with high-value customers and overseeing onboarding and project delivery to accelerate time-to-value with an accent on consultative advisory, platform adoption, and commercial outcomes. Focus on optimizing adoption, mitigating risks, driving growth through data-informed planning, and leveraging travel industry expertise.

Location: Portugal (remote). Ability to travel globally to attend customer visits in person.

Salary: up to €70,000 basic + 20-25% bonus + benefits

Company

World leading Travel SaaS vendor.

What you will do

• Form long-term partnerships with a portfolio of high-value customers
• Oversee customer onboarding and project delivery to drive early value realization
• Optimize platform adoption in collaboration with internal teams
• Provide consultative recommendations based on customer objectives and product knowledge
• Lead client projects through estimation and proposal processes
• Identify growth opportunities and mitigate risks using data and signals

Requirements

• Extensive experience driving customer outcomes and commercial value in B2B software as CSM, senior account manager, or solution consultant
• Experience owning commercial targets and navigating enterprise organizations with multi-stakeholder decision-making
• Fluent written and verbal English
• Knowledge of and enthusiasm for the travel industry
• High proficiency in data-driven decision-making, listening, and strategic communication
• Ability to collaborate globally and adapt communication styles

Culture & Benefits

• Permanent role with competitive package including bonus and benefits
• Opportunity to work with world-leading travel brands
• Global collaboration and customer visits