Senior Manager, Customer Campaigns & Lifecycle Marketing (AI)

TL;DR

Senior Manager, Customer Campaigns & Lifecycle Marketing (SaaS/AI): Leading a high-performing team to drive adoption and usage of the AI agent Fin and hirify.global’s helpdesk with an accent on full-lifecycle customer communications. Focus on managing omnichannel messaging, overseeing the marketing automation stack, and driving revenue through growth-oriented campaign strategies.

Location: Hybrid in Dublin, Ireland (minimum 3 days per week in office)

Company

hirify.global is an AI Customer Service company that provides an advanced AI agent, Fin, and a comprehensive Customer Service Suite to help businesses deliver exceptional customer experiences.

What you will do

• Lead and mentor a team of 3-4 autonomous individual contributors focusing on diverse company initiatives.
• Manage all customer marketing communications for product launches, events, and product changes across email and in-product channels.
• Drive adoption and usage of the Fin AI agent and the hirify.global helpdesk product across the customer lifecycle (Activation, Usage, Expansion, Churn mitigation).
• Implement and oversee a significant overhaul of the customer marketing campaign tooling stack.
• Collaborate with senior stakeholders across Growth, Product Marketing, Demand Generation, Sales, and Support teams.
• Accountable for the overall quality of team deliverables, including copy, design, data, and targeting.

Requirements

• 7+ years of experience in customer marketing and campaigns across the full customer lifecycle.
• 3+ years of experience leading and mentoring a professional team.
• Must be based in Dublin, Ireland, and able to work from the office at least 3 days per week.
• AI-first approach to marketing with proficiency in AI tooling, specifically Claude Code.
• Proven experience in the B2B SaaS, tech, or AI industry.
• Strong quantitative orientation and experience working with analytics and finance teams.

Nice to have

• Knowledge of the hirify.global platform and Marketo.
• Experience implementing various marketing automation and email platforms.

Culture & Benefits

• Competitive salary and equity in a fast-growing company.
• Unlimited access to Claude Code and best-in-class AI tools for experimentation.
• Comprehensive health, dental, and life insurance for employees and dependents.
• Flexible paid time off policy and pension scheme match up to 4%.
• Daily provided lunch, snacks, and a fully stocked kitchen.
• MacBooks as standard equipment.