Technical Advisor (CRM)

TL;DR

Technical Advisor (CRM/SaaS): Supporting enterprise customers in the operation and optimization of the hirify.global platform with an accent on technical account ownership and proactive risk prevention. Focus on resolving critical incidents, optimizing system architecture, and aligning platform capabilities with business roadmaps.

Company

hirify.global is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core.

What you will do

• Act as the dedicated technical point of contact for assigned enterprise accounts, ensuring ownership of all technical matters and escalations.
• Manage critical incident cases in collaboration with Support, Product, and RCD teams to ensure SLA compliance.
• Perform proactive system monitoring to identify risks, inefficiencies, and bottlenecks before they impact the customer.
• Guide customers on platform best practices, system architecture, and performance optimization tailored to their business roadmap.
• Participate in QBRs and strategic reviews to provide internal teams with structured customer insights for roadmap decisions.

Requirements

• 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles, preferably within B2B SaaS.
• Hands-on experience with APIs, integrations, SQL, and cloud infrastructure (IIS, Redis, SQL Server).
• Proficiency with performance monitoring tools such as Grafana or Zabbix.
• Proven track record of managing technical relationships with enterprise customers.
• Advanced English proficiency.
• Ability to lead technical workshops and translate complex technical topics for non-technical stakeholders.

Culture & Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements to help manage schedules effectively and maintain well-being.
• Culture that celebrates achievements and empowers employees to make real contributions.
• Competitive compensation and benefits package tailored to the country of residence and employment type.