Client Support Agent (24/7 Shift Rotation)

TL;DR

Client Support Agent (24/7 Shift Rotation): Respond to client inquiries via calls, emails, and chat, providing product information, troubleshooting support, and guidance on trading platforms. Focus on handling high-volume interactions, resolving complex issues through collaboration, and maintaining composure in fast-paced shift rotations including nights and weekends.

Location: Larnaca, Cyprus (Hybrid: 2 days WFH, 3 days office). Must be eligible or have legal authorization to work in Cyprus. Visa sponsorship and relocation assistance available.

Company

Internationally acclaimed multi-asset broker delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.

What you will do

• Respond to client inquiries via calls, emails, and chat in a timely, professional manner.
• Provide accurate information on products, services, promotions, and technical support.
• Educate clients on features, benefits, and usage of trading platforms.
• Troubleshoot issues and offer guidance to resolve client problems.
• Collaborate with teams to address complex needs and escalate unresolved issues.
• Identify improvements and share feedback with the team.

Requirements

• Ability to work 24/7 rotating shifts including night shifts (6-8 hours), weekends, and 5 shifts per week.
• University degree or relevant experience in customer support or HORECA.
• Native or near-native English proficiency; additional languages advantageous.
• Basic computer skills.
• Experience thriving in fast-paced environments, multitasking under pressure.
• Legal authorization to work in Cyprus.

Culture & Benefits

• Hybrid work model (2 days WFH).
• Comprehensive health & life insurance.
• Provident fund after trial period.
• Up to 30 days paid annual leave based on service, plus birthday leave and summer short Fridays.
• Training & education allowance, Udemy Business access, gym membership.
• Monthly Wolt vouchers and referral bonus program.