Head of VIP Support (iGaming)

TL;DR

Head of VIP Support (iGaming): Managing the full lifecycle of VIP players for a mobile Social RolePlay game with an accent on retention, reactivation, and VIP strategy. Focus on building and scaling the VIP department, developing loyalty programs, and leading a team of VIP account managers.

Location: Hybrid based in Limassol, Cyprus

Company

hirify.global is an independent game studio developing One State, a unique mobile Social RolePlay game played by millions worldwide.

What you will do

• Own the full lifecycle of VIP players, from identification and onboarding to retention and reactivation.
• Build, lead, and develop a team of VIP Account Managers.
• Develop and execute a VIP strategy aligned with the overall product strategy, including loyalty programs and tier systems.
• Define KPIs for the VIP function and establish robust reporting systems.
• Collaborate with product, product marketing, and monetization teams to create personalized campaigns.
• Personally manage key VIP accounts to ensure high-level satisfaction.

Requirements

• At least three years of experience in VIP management.
• At least two years of experience managing a team.
• Proven track record of building and scaling VIP departments.
• Strong understanding of the VIP ecosystem.
• Must be based in or able to work in a hybrid format from Limassol, Cyprus.

Nice to have

• Experience in the iGaming industry.

Culture & Benefits

• Hybrid work format in Cyprus with flexible hours and the option to take days off.
• Investment in professional growth with regular performance-based salary reviews.
• Sick days without salary loss and assistance in difficult life situations.
• Low-bureaucracy environment with a focus on quality and constructive feedback.

Hiring process

• Application and CV review.
• Initial HR interview to align on motivation and expectations.
• Technical assessment and interviews with the team.
• Final interview with the hiring manager or team lead.