Client & Partner Solutions Specialist (Fintech)

TL;DR

Client & Partner Solutions Specialist (Fintech): Providing high-level support and back-office services for a global forex brokerage with an accent on payment investigations and partner relationship management. Focus on resolving complex financial queries, liaising with PSPs, and optimizing the client onboarding and support experience.

Location: Limassol, Cyprus. Must have appropriate rights and documentation for employment in Cyprus.

Company

A leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Handle client and partner inquiries professionally to ensure a personalized and positive experience.
• Manage day-to-day back-office operations and address internal stakeholder requests.
• Investigate transactional issues and confirm payment statuses by liaising with payment service providers (PSPs).
• Ensure strict adherence to SOPs, internal Code of Conduct, and regulatory compliance.
• Utilize MT4/MT5, Salesforce, and Zendesk to manage client data and perform trade investigations.
• Provide operational feedback to improve in-house and third-party software and the overall client journey.

Requirements

• Fluency in Arabic and French, and proficiency in English, is an absolute must.
• At least 2 years of proven experience in client-facing roles within the forex industry.
• Hands-on experience with MT4/MT5 platforms and manager tools.
• Proficiency with Salesforce, Zendesk, and professional communication tools (Slack, Teams).
• Knowledge of payment systems including e-wallets, bank portals, and crypto portals.
• Must possess appropriate rights and documentation for employment in Cyprus.

Nice to have

• Direct or indirect experience in partner support.
• Strong proficiency in trade investigations and resolving financial queries.

Culture & Benefits

• Hybrid work mode for greater flexibility.
• Competitive compensation and comprehensive health insurance.
• Generous leave policy: 21 annual leave days, 5 paid study days, and 1 paid volunteer day per year.
• Subsidized local gym membership.
• Extensive learning opportunities, including professional training and certifications.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Manager Interview (1 hour).
• Team Presentation (1 hour).
• Head of Department Interview (30 minutes).