Spanish Bilingual Customer Service Representative

TL;DR

Spanish Bilingual Customer Service Representative (Customer Support): Handling inbound and outbound calls, managing service schedules, and coordinating with field technicians for a pest solutions company with an accent on bilingual communication and schedule management. Focus on maintaining high call quality scores, optimizing after-call work, and ensuring accurate CRM documentation.

Location: Remote (Must be aligned with Mountain Time / Utah)

Company

hirify.global is a staffing agency providing remote talent for clients, including a multi-state pest solutions company.

What you will do

• Handle inbound and outbound calls, making up approximately 80% of the daily workload.
• Schedule and reschedule pest control service appointments for residential and commercial customers.
• Assist customers with billing information and first-level billing inquiries.
• Coordinate with field technicians regarding customer requests and scheduling updates.
• Respond to customer SMS messages and manage outbound voicemails.
• Accurately document all customer interactions within the CRM and related systems.

Requirements

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Excellent verbal communication skills in both English and Spanish.
• Ability to work scheduled hours aligned with Mountain Time (MT).
• Proficiency with CRM and dialer software.
• Reliable computer equipment and a stable high-speed internet connection.
• Minimum typing speed of 40 words per minute (WPM).

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process for qualified candidates.
• Health Insurance Coverage available for eligible locations.