Senior Customer Success Manager (Software)

TL;DR

Senior Customer Success Manager (Software): Driving customer outcomes and value realization for strategic and enterprise accounts with an accent on account management and partnership frameworks. Focus on increasing solution adoption, managing executive relationships, and acting as the voice of the customer to drive product quality and growth.

Location: Remote, Brazil

Company

hirify.global is a global leader in software that bridges the physical and digital worlds to improve business operations and product creation.

What you will do

• Develop and maintain partnership operating frameworks to drive customer outcomes, expansion, and renewal.
• Serve as a trusted advisor for executive, program, and technical teams.
• Act as the voice of the customer within hirify.global to provide feedback for product enhancement.
• Manage adoption programs for key accounts to ensure rapid value realization.
• Collaborate with account teams to identify new threats and growth opportunities.

Requirements

• Must be based in Brazil and able to work 100% remote.
• 4+ years of experience in Customer Success, Project Management, or Program Management.
• Bachelor's degree or equivalent professional experience.
• Fluency in English (spoken and written).
• Ability to travel approximately 10% of the time.

Nice to have

• Experience managing accounts with annual revenue exceeding $2B USD.
• Domain expertise in CAD, PLM, SLM, or ALM software.
• Proven ability to translate technical issues into business value propositions.

Culture & Benefits

• Global team of nearly 7,000 professionals.
• Focus on professional growth, exploration, and learning.
• Culture of celebrating differences and inclusive innovation.
• Flexible remote work environment.