Operations Manager - Service/Repair (Engineering)

TL;DR

Operations Manager - Service/Repair (Engineering): Managing all service and repair operations to ensure profitability and adherence to budgetary plans with an accent on team supervision, safety compliance, and quality control. Focus on optimizing route management, reducing callbacks, and maintaining technical standards for elevator industry code requirements.

Location: Onsite in Spokane, WA, United States

Salary: $109,000–$153,000

Company

hirify.global is a global leader in the manufacturing, installation, and servicing of elevators and escalators.

What you will do

• Supervise and train superintendents and employees, managing performance, hiring, and progressive discipline.
• Administer the company safety program, performing weekly safety audits and ensuring compliance.
• Conduct quality audits on-site (averaging four hours daily) to ensure repair efficiency and cost-effectiveness.
• Review accounting reports and route management to optimize profitability and minimize callbacks.
• Provide technical input and labor/material cost calculations for repair bid scopes.
• Manage the parts program for contract service and repair to align with budget expectations.

Requirements

• Must be based in or able to work onsite in Spokane, WA.
• Proven experience in managing technical service and repair operations.
• Deep familiarity with federal, state, and local elevator industry code requirements.
• Ability to spend significant time in the field visiting job sites and meeting customers.
• Strong leadership skills for supervising technical staff and performance management.

Culture & Benefits

• Competitive salary with additional annual incentive compensation (0% - 100%).
• Comprehensive medical, dental, and vision coverage, including HSA and FSA options.
• Company-paid short- and long-term disability and basic life insurance.
• 401(k) Retirement Savings Plan with a dollar-for-dollar match on the first 5%.
• Paid time off including 15 vacation days, 11 paid holidays, and sick leave.
• Additional perks: car allowance or company vehicle with fuel card, tuition reimbursement, and paid parental leave.