Member Experience, Data Privacy Specialist (Privacy)

TL;DR

Member Experience, Data Privacy Specialist (Privacy): Managing data subject requests and protecting member data within the support ecosystem with an accent on GDPR/CCPA compliance and incident management. Focus on optimizing privacy workflows, resolving complex identity cases, and partnering with Security teams to reduce regulatory risk.

Location: Remote (United States), excluding AK, DE, IA, MS, NE, SD, WV, and WI

Salary: $68,000 - $95,000

Company

hirify.global provides award-winning wearable technology and apps to help people understand their health and readiness.

What you will do

• Handle GDPR/CCPA data subject requests, account deletions, and complex identity or login issues.
• Manage and triage the Data Privacy queue to maintain SLA targets and minimize misrouted tickets.
• Analyze trends using reports and dashboards to improve routing, macros, and training content.
• Coordinate the escalation process for privacy incidents in partnership with Privacy and Security teams.
• Collaborate cross-functionally to implement the MX Data Privacy roadmap and tooling improvements.

Requirements

• 4+ years of experience in customer support, operations, or trust & safety.
• 2+ years of direct experience with privacy/security regulated workflows (e.g., GDPR, CCPA).
• Proficiency with Zendesk and collaboration tools such as Jira and Confluence.
• Ability to create and maintain operational documentation, SOPs, and playbooks.
• Strong analytical skills with experience using dashboards like Tableau.
• Excellent written and verbal English communication skills.

Nice to have

• Experience in health/fitness apps or other high-sensitivity data domains.
• Familiarity with OneTrust or similar DSR management systems.
• Knowledge of HIPAA/MDR considerations and incident response processes.
• Experience managing BPO partners for privacy-adjacent queues.

Culture & Benefits

• Market-based pay approach adjusted by geographic labor index.
• Remote-first work culture within the United States.
• Mission-driven environment focused on empowering personal health and potential.