Billing Support Associate (SaaS)

TL;DR

Billing Support Associate (SaaS): Managing customer billing inquiries and processing account updates for a clinical communication platform with an accent on root cause analysis and cross-platform data verification. Focus on resolving billing discrepancies, coordinating with internal teams, and ensuring high customer satisfaction.

Location: Remote (Must be based in the US)

Salary: $45,000–$55,000 per year

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions in the health IT space, focused on optimizing provider schedules and routing communications in care settings.

What you will do

• Manage customer billing inquiries with professionalism, empathy, and a problem-solving focus.
• Process account updates, adjustments, and billing changes across multiple systems with accuracy.
• Research and resolve billing discrepancies by identifying root causes and coordinating with internal teams.
• Navigate multiple platforms and tools to review account data and deliver timely updates.
• Respond to support tickets and customer questions through communication channels in a helpful manner.
• Maintain organized records of customer interactions and issue resolutions.

Requirements

• Must be based in the US.
• 1+ years of customer service experience, ideally supporting billing or account-related work.
• Tech-savvy with the ability to learn and navigate multiple systems efficiently.
• Strong multitasking skills and attention to detail.
• Professional written and verbal communication skills.
• Highly organized and reliable in managing tasks and deadlines.

Nice to have

• Experience with Microsoft Dynamics GP or NetSuite.
• Experience with SaaS billing processes.
• Familiarity with Salesforce navigation or Zendesk ticket management.
• Associate degree or higher.

Culture & Benefits

• Remote-first work environment.
• Health, Dental, Vision, Life, and Disability Insurance options available day one.
• 401K with company match and immediate vesting.
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
• Internal advancement opportunities.