Regional TIER 1 People Capability Centre Team Leader

TL;DR

Regional TIER 1 People Capability Centre Team Leader (HR Shared Services): Managing end-to-end employee lifecycle query resolution across multiple EMEA countries with an accent on Tier 1 support using Workday and ServiceNow. Focus on designing AI-driven workflows, optimizing service delivery, and driving operational excellence through automation and standardization.

Location: EMEA Hub offices in Hungary (Budapest, Pécs, Székesfehérvár) and Romania (Bucharest). Must work in EMEA Hub office with up to 20% international travel.

Company

Global leader in automotive audio systems, infotainment, and integrated technology platforms transforming the driving experience.

What you will do

• Lead Tier 1 service delivery, resolving employee lifecycle and policy queries across the region.
• Oversee Tier 1 Advisors, ensuring consistent policy application and high-quality support.
• Drive technology-enabled model with Workday for transactions and ServiceNow for case management.
• Design workflows, escalation paths, and AI-enabled mechanisms in partnership with HR Technology.
• Monitor SLAs, KPIs, quality metrics, and employee satisfaction for Tier 1 operations.
• Collaborate with Tier 0, COEs, and HRBPs to align services with business needs and promote self-service.

Requirements

• Must work in EMEA Hub office (Hungary/Romania) with up to 20% international travel.
• Strong knowledge of employee lifecycle processes, policy interpretation, and GDPR compliance.
• Hands-on experience with HRIS like Workday and ServiceNow, including AI/Chatbot support.
• Bachelor’s degree in HR, Business, Management, or related field.
• 7–8 years in HR operations/shared services with multi-country Tier 1 experience.
• Proven leadership in coaching HR teams, managing SLAs/KPIs, and driving process improvements.
• Excellent communication and analytical skills for diverse stakeholders.

Nice to have

• Experience implementing ServiceNow.
• Starting up Tier 1 shared service teams.
• Continuous Improvement certifications (Six Sigma, LEAN).

Culture & Benefits

• Flexible work environment for eligible positions.
• Employee discounts on hirify.global/Samsung products (JBL, hirify.global Kardon, AKG).
• Extensive training via hirify.global University and tuition reimbursement.
• Competitive wellness benefits and "Be Brilliant" recognition program.
• Inclusive culture fostering professional development and diverse perspectives.