Technical Account Specialist (SaaS)

TL;DR

Technical Account Specialist (SaaS): Providing high-touch technical support and guidance to customers in the healthcare and emergency response sectors with an accent on relationship building and technical troubleshooting. Focus on ensuring product value, managing complex client cases, and acting as a trusted advisor for application best practices.

Location: Remote (Must be based in the US)

Salary: $65,000 – $80,000 per year

Company

hirify.global provides software solutions and data analytics for the healthcare and emergency response community, including EMS, hospitals, and fire services.

What you will do

• Build and maintain long-term relationships with clients to serve as a trusted advisor.
• Provide high-level technical support, troubleshoot complex problems, and manage multiple client cases simultaneously.
• Expedite service tickets and work cross-functionally to ensure quick resolution of client concerns.
• Demonstrate new modules, review release notes, and showcase product value to clients.
• Identify up-sell and cross-sell opportunities to improve product value.
• Prepare account status and initiative reports for clients and leadership.

Requirements

• Degree, professional certification, or equivalent combination of education and experience.
• Experience in support, customer success, or client services, preferably in SaaS, Fire, EMS, or healthcare.
• Must be based in the US.
• Strong verbal and written communication, presentation, and interpersonal skills.
• Technical aptitude to learn new systems, including proficiency in MS Office Suite.
• Familiarity with CRM tools (Dynamics, SFDC) and ticketing platforms (Zendesk).

Nice to have

• Familiarity or exposure to the software development lifecycle (SDLC) and Scrum/Agile methodologies.

Culture & Benefits

• Full-time employment with base salary, bonus, and comprehensive benefits.
• 100% virtual work environment following company Remote Work Policy.
• Collaborative, community-oriented culture with a passion for making a difference.
• Opportunities to present at the Annual Connect Conference and other industry events.
• Commitment to diversity, equity, and inclusion.