Social Insights Manager (Marketing)

TL;DR

Social Insights Manager (Social Media Analytics): Turning high volumes of social performance data into actionable insights for global brands with an accent on performance monitoring, data storytelling, and real-time dashboarding. Focus on leveraging tools like Sprinklr and Brandwatch to develop data-driven narratives and agency-wide reporting propositions.

Location: Hybrid in London (3 days office / 2 days home)

Company

An independent social media agency that connects major brands with their audiences through creative, social-first content and expert strategy.

What you will do

• Process high volumes of social performance data, including engagements, CTR, and CPRs.
• Distill complex data into clear actions and recommendations for client-facing presentations.
• Collaborate with strategy teams to develop data-driven work for current clients and new business prospects.
• Design and manage real-time social dashboards to unify reporting across the agency.
• Define the agency's reporting proposition and identify the most impactful metrics for clients.
• Create data-driven insights for white papers and external media articles.

Requirements

• Proven experience in social insights or analytics within a social, creative, or media agency.
• Deep expertise in building custom Sprinklr dashboards and automated data pipelines.
• Advanced Excel skills, including pivot tables, complex formulas, and performance forecasting.
• Proficiency with social listening tools such as Brandwatch and Rival IQ.
• Experience with native platform analytics (Meta, TikTok) and market insight tools (GWI, Statista).
• Must be based in London to support the hybrid office requirement.

Culture & Benefits

• Hybrid work model: 3 days in the office and 2 days from home.
• 25 days annual leave plus additional Birthday and Wellbeing days off.
• Two weeks "work from anywhere" annual perk.
• Private healthcare cover, Cycle to Work scheme, and Tech scheme.
• Dog-friendly office environment with free breakfast, snacks, and drinks.
• Strong team culture with weekly socials, Book Club, and Social Club.