Design Operations & Transformation Lead (Pharma)

TL;DR

Design Operations & Transformation Lead (Pharma): Lead the creation, governance, and adoption of global and local content design standards across studios and markets with an accent on omnichannel content, regulated environments, and efficiency. Focus on architecting scalable workstreams, driving AI-enabled workflows, advanced visualization (3D, AR), and modern creative tooling while partnering with cross-functional teams.

Mexico City, Mexico (Remote). Occasional travel to global and priority local markets for assessments, onboarding, and training.

Company

Global, award-winning digital agency specialising in omnichannel search and social content for brands including Unilever, Sanofi, Nestle. This is an in-house role dedicated exclusively to supporting our pharmaceutical client, fully embedded within their team.

What you will do

• Establish, document, and maintain global design standards, patterns, and guardrails for omnichannel content, ensuring adaptability for local markets.
• Build and evolve a holistic design system spanning brand expression, motion, accessibility, localization, and regulated requirements; lead design reviews.
• Architect scalable workstreams for content creation, define roles, RACI, SLAs, and create playbooks/templates to optimize throughput.
• Lead pilots and adoption of AI-assisted design workflows and advanced tools like 3D modeling, AR, real-time engines, integrating into pipelines.
• Serve as SME for asset types, troubleshoot production challenges, coach teams on advanced techniques.
• Partner cross-functionally, define KPIs, conduct audits, and maintain a roadmap for continuous improvement.

Requirements

• 8–12+ years in design for omnichannel content, including leadership of multi-market programs.
• Proven track record building and governing design systems in complex, regulated environments; pharma/healthcare experience preferred.
• Hands-on expertise with 3D/animation (Blender, Cinema 4D), real-time engines (Unity/Unreal), AR frameworks, motion design, and AI-enabled workflows.
• Mastery in visual design, motion, typography, color, layout, component systems; strong UX/UI, accessibility, production workflows.
• Stakeholder management, analytical mindset for KPIs; Bachelor’s/Master’s in Design, HCI, or equivalent.

Nice to have

• Pharma/healthcare experience.
• Portfolio showcasing systems thinking and measurable impact at scale.