Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Python/Fintech): Troubleshooting applications, services, and infrastructure for a global financial platform with an accent on incident management and root cause analysis. Focus on collaborating with software engineers to enhance support workflows, performing code reviews, and ensuring system reliability through L2 support.

Location: Mexico City (Hybrid: 4 days in office, 1 day from home)

Company

hirify.global is a fast-growing fintech leader providing integrated business accounts, hedging, and financing solutions on a proprietary global platform.

What you will do

• Troubleshoot applications, services, and infrastructure issues reported by end-users.
• Manage incidents, including stakeholder communication and coordination with development teams.
• Verify, document, and escalate bugs for accurate tracking.
• Collaborate with Software Engineering to establish support workflows and monitoring plans.
• Partner with vendors to resolve service events and conduct code reviews with developers.
• Participate in shift rotations and on-call duties to address high-severity incidents across time zones.

Requirements

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Software development experience, particularly with Python.
• Proficient problem-solving and technical troubleshooting abilities.
• English proficiency is required.
• Must be based in Mexico City to comply with the hybrid office requirement.

Nice to have

• Familiarity with AWS, Google Cloud, and Linux administration.
• Knowledge of Spanish or Portuguese.
• Experience with Salesforce Administration, Agile, Continuous Integration, or Frontend Development (HTML, CSS, JavaScript).
• Knowledge of PostgreSQL, Terraform, and Observability tools.

Culture & Benefits

• High-performance, high-growth environment that rewards results.
• Culture of personal responsibility, freedom, and ownership.
• Collaborative and inclusive environment valuing diversity.
• Continuous growth via a dedicated career map, regular reviews, and training opportunities.
• Flexible hybrid work arrangement.