Customer Support Specialist II - Thurs To Sun - Shared Services - Monterrey (Logistics)

TL;DR

Customer Support Specialist II (Logistics): Supporting U.S. and Canada operations through shipment data entry, appointment scheduling, and resolution of delivery exceptions with an accent on problem-solving and stakeholder communication. Focus on resolving escalations via phone and digital tools and optimizing carrier and customer experiences.

Location: Onsite in Monterrey, Mexico

Company

hirify.global is a market-leading enterprise technology company powering intelligent logistics for many Fortune 500 companies.

What you will do

• Resolve delivery exceptions and shipment data issues through accurate entry and tracking.
• Coordinate directly with facilities and carriers via phone to resolve escalations quickly.
• Provide carriers and customers with prompt updates while maintaining professional relationships.
• Prioritize urgent issues and determine the best resolution paths based on urgency.
• Analyze processes and suggest ideas to improve the carrier and customer experience.

Requirements

• Advanced English proficiency (verbal and written) is required.
• Must be based in Monterrey, Mexico for onsite work.
• 2 years of experience with customer interaction, or a bachelor’s degree combined with 1 year of experience.
• Availability to work an alternate schedule: Thursday to Sunday, 06:00-17:00.

Culture & Benefits

• Work within a Center of Excellence supporting major international operations.
• Opportunity to impact global supply chains and work with high-profile corporate clients.
• Inclusive work environment as an Equal Opportunity/Affirmative Action employer.