Advanced Analytics Analyst

TL;DR

Advanced Analytics Analyst (Collections & Payments): Drive advanced analytics and decision intelligence to optimise Collections & Payments strategy with an accent on propensity to pay, credit risk, churn, recoveries, and customer journey effectiveness. Focus on developing predictive models, designing experiments like A/B tests, creating dashboards, and translating insights into strategies for senior stakeholders.

Location: Newbury or London + Hybrid (2-3 days in office per week, at least 8 days per month)

Company

Building the UK’s largest mobile network by uniting Vodafone and Three, with £11bn invested in 5G and digital infrastructure to connect people, close the digital divide, and drive progress.

What you will do

• Develop advanced analytics solutions for propensity to pay, credit risk, churn, recoveries, cost to collect, and customer journey effectiveness.
• Conduct profiling, segmentation, and exploratory analysis to design modelling approaches.
• Create documentation, monitoring packs, dashboards, and MI for performance tracking and decision-making.
• Design and run A/B tests and champion-challenger trials to validate models and optimise strategies.
• Translate analytical outputs into actionable insights influencing Collections & Payments strategy.
• Build insight decks for senior stakeholders and collaborate across Strategy, Operations, Product, Data, and Governance teams.

Requirements

• Strong experience in statistical analysis, predictive modelling, and advanced analytics.
• Proficiency in SAS, SQL or similar tools for large complex datasets.
• Experience with governance, monitoring frameworks, and regulatory-aligned processes.
• Skills in turning quantitative findings into compelling stories for strategy influence.
• Understanding of credit risk, arrears, collections, payments journeys, or financial services analytics.
• Comfort in fast-paced, data-driven environments focused on improvement and innovation.

Culture & Benefits

• Hybrid working with flexibility: 2-3 office days per week, agreed with manager.
• Great pay, bonuses, up to 28 days holiday plus bank holidays, pension, discounts, and personalised benefits.
• Learning tools, top parental leave policies, and paid charity time.
• Inclusive workplace valuing diverse perspectives, with Disability Confident Employer status.
• Background checks including DBS and financial for FCA regulation.