Senior Manager, Customer Success Architect (SaaS)

TL;DR

Senior Manager, Customer Success Architect (SaaS): Leading a team of Customer Success Engineers to deliver technical solutions for the P&C insurance industry with an accent on SaaS infrastructure, platform upgrades, and cross-functional collaboration. Focus on driving operational efficiency, managing technical escalations, and overseeing complex deployment strategies on the OnDemand platform.

Location: Remote (US). Must be legally authorized to work in the United States.

Salary: $92,000 – $148,400 + annual bonuses

Company

hirify.global is an intelligent SaaS solutions provider defining the future of the property and casualty (P&C) and general insurance industry.

What you will do

• Lead and mentor the Customer Success Engineering team, fostering a culture of accountability and customer centricity.
• Manage technical escalations and serve as the primary liaison between customer and internal leadership.
• Oversee environment preparation, technical reviews, and cutover strategies for the OnDemand platform upgrades.
• Drive operational efficiency through the automation of processes, tools, and technical standards.
• Partner with cross-functional teams to ensure adherence to enterprise standards and successful delivery of solutions.
• Design and execute disaster recovery plans, high availability strategies, and performance optimizations.

Requirements

• Bachelor's degree in a technical discipline or equivalent work experience in programming or information systems.
• 6+ years of experience as a technical or solution architect implementing SaaS software.
• 3+ years of experience engaging with senior customer leadership and internal stakeholders.
• Hands-on experience with DevOps practices, cloud environments (Azure/AWS), and container management (Kubernetes).
• Strong understanding of enterprise SaaS infrastructure and multi-platform architectures.
• Must be legally authorized to work in the United States.

Nice to have

• 3+ years of experience working specifically with Duck Creek products.
• Proficiency in .NET, Java, SQL Server, and Windows Server.
• Certification in Azure/AWS architecture.
• Experience with microservices, containers, and Infrastructure as Code (IaC) methodologies.
• Experience in Cloud Native Evolutions and migrations.

Culture & Benefits

• Flexible-First work environment with choices between office, home, or hybrid schedules.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) Retirement Plan.
• Flexible Spending (FSA) and Health Savings Accounts (HSA).
• Paid holidays, vacation, and volunteer time.
• Employee assistance program and a commitment to an inclusive, diverse workplace.