2nd Line Technical Support Engineer

TL;DR

2nd Line Technical Support Engineer: Investigate and resolve advanced technical issues in a fast-moving, high-transaction platform used across international markets with an accent on log analysis, API troubleshooting, and database queries. Focus on root cause analysis, collaborating with developers, product teams, and external partners, and improving system stability and support processes.

Location: Hybrid in Sofia, Bulgaria

Company

hirify.global is a thriving organization with about 70 employees and offices in Sweden and Bulgaria, specializing in connecting IT talent to growth companies, delivering software development and technical support services, and offering a SaaS platform Jobshark for tech recruitment and freelancing.

What you will do

• Investigate and resolve advanced technical issues
• Analyze logs, APIs, and database data to find root causes
• Work closely with developers, product teams, and external partners
• Improve system stability and support processes

Requirements

• Fluent English
• Experience in 2nd line / advanced technical support
• Good understanding of APIs (Postman, Swagger or similar)
• Solid SQL skills
• Experience with logging/monitoring tools (e.g. Kibana)
• Familiarity with Jira or similar tools
• Strong problem-solving skills

Culture & Benefits

• Work with complex, high-impact systems in an international, collaborative team
• Five weeks of paid vacation per year and health insurance
• Recurring training programs, staff events, and employees' investment fund
• High degree of involvement in an open and positive working environment with Scandinavian-inspired business culture
• Emphasis on teamwork, collaboration, empowerment, and freedom

Hiring process

• Send CV and cover letter in English
• All applications treated strictly confidential