Customer Support With English (Non-voice) (IT)

TL;DR

Customer Support Specialist (Non-voice): Handling written communication with corporate customers and business partners to resolve claims and manage returns with an accent on problem solving and vendor negotiation. Focus on investigating customer claims, coordinating with carriers, and optimizing internal communication to resolve complex situations.

Location: Hybrid (Sofia, Bulgaria)

Company

A leading global technology company serving the IT ecosystem, connecting technology manufacturers and cloud providers with B2B experts worldwide.

What you will do

• Perform written communication with corporate customers and business partners.
• Investigate and resolve customer claims to improve service quality.
• Liaise with carriers and internal departments to coordinate the resolution of customer issues.
• Negotiate the return of defective goods with vendors.
• Operate within a dynamic international environment during standard business hours (Mon-Fri 10am-7pm).

Requirements

• English: B2 level required.
• University degree.
• Proficiency in MS Office.
• Strong communication and problem-solving skills.
• Work experience in customer support, service, or data entry is considered an advantage.

Culture & Benefits

• Competitive salary and bonus system.
• Health and life insurance, food vouchers, and transport allowance.
• Well-being Program and Multisport card.
• Paid holiday days that increase with tenure.
• Professional development through language courses, online learning platforms, and ACCA certification opportunities.
• Modern office space and a supportive team environment.