Clinical Support Specialist (Medtech)

TL;DR

Clinical Support Specialist (Medtech): Providing customer service and administrative support for patients and providers within a technology-enabled care platform with an accent on case management and clinical coordination. Focus on resolving post-visit issues, managing prescriptions, and handling emergency escalations.

Location: Remote (US) — Must be based in the United States

Salary: $41,220 - $52,000

Company

hirify.global is a healthcare technology company focused on transforming care delivery through a platform that enables more convenient and affordable access to medical services.

What you will do

• Provide exceptional customer service via call center and case management for patients and providers.
• Support the provider network by calling in prescriptions and preparing sick slips.
• Manage the Code Blue escalation process to alert emergency services at the direction of providers.
• Resolve post-visit patient issues and de-escalate situations involving dissatisfied customers.
• Collaborate with internal departments to ensure resolution for workflows outside the team's immediate scope.
• Identify and report potential system abusers to the appropriate internal teams.

Requirements

• Must be based in the United States.
• Strong written and verbal communication skills with a high level of empathy and active listening.
• Ability to maintain composure and exercise good judgment in high-stress, fast-paced environments.
• Proficiency in Microsoft Office and experience with multi-line phone systems.
• Strong organizational and time management skills to handle multiple concurrent cases.
• Adaptability to learn and scale new workflows in a constantly evolving environment.

Culture & Benefits

• Virtual-first work environment with work-life flexibility, including Summer Fridays and designated Mental Health Days.
• Competitive benefits: 401K match, comprehensive healthcare, dental, and vision insurance.
• Paid Parental Leave and an Employee Stock Purchase Program.
• Educational support through a Tuition Assistance Program.
• Wellness perks including a free subscription to the Calm App and free access to hirify.global's Telehealth services.