IT Operations Helpdesk Administrator (System Administration)

TL;DR

IT Operations Helpdesk Administrator (System Administration): Providing first-level IT support and operational coverage for a globally distributed team with an accent on user identity management, endpoint administration, and cross-platform troubleshooting. Focus on managing SaaS platforms, automating system improvements, and maintaining high availability during off-peak hours and weekends.

Location: Remote (Must be based in Vietnam)

Company

hirify.global is an industry leader in global connectivity, architecting a private, multi-cloud IP network and providing hyperlocal edge technology through intuitive APIs.

What you will do

• Act as the first responder for employee IT support via helpdesk tickets, chat, and other channels.
• Troubleshoot technical issues across Windows, macOS, and Linux environments.
• Manage user accounts and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms including CrowdStrike, Jira, and Slack.
• Handle zero-touch workstation deployment and remote endpoint management.
• Develop system improvements and automation solutions during downtime.

Requirements

• Strong English proficiency (written and verbal) for communication across multiple timezones.
• Must be based in Vietnam (Hanoi or Saigon).
• Experience in helpdesk, desktop support, or IT operations across multiple operating systems.
• Working familiarity with IAM tools like Okta or Active Directory.
• Comfort administering cloud-based platforms such as Google Workspace and Jira.
• Basic understanding of cybersecurity principles and scripting ability (Bash, Python).

Nice to have

• Knowledge of SSO and provisioning protocols (SAML 2.0, SCIM).
• Experience with endpoint management and zero-touch deployment tools.
• Understanding of networking fundamentals, VPNs, and firewall/routing concepts.
• Experience with A/V and telecom systems.

Culture & Benefits

• Flexible shift coordination with the ability to swap schedules.
• Independent work environment during weekends with clear escalation paths.
• Opportunity for continuous learning and skill growth within a profitable, stable company.
• Collaboration with a globally distributed IT and security team.