Jr Technical Support Analyst (Mining Technology)

TL;DR

Jr Technical Support Analyst (Mining Technology): Providing technical support and system restoration for mine management solutions with an accent on ticket resolution, root cause analysis, and SLA compliance. Focus on investigating system issues, administering Windows/Linux environments, and ensuring high availability through shift-based support.

Location: Hybrid (Belo Horizonte, Brazil)

Company

A global leader in manufacturing construction, mining, forestry, and industrial heavy equipment, providing cutting-edge mine management technology worldwide.

What you will do

• Respond to technical tickets within established deadlines and quality standards.
• Investigate system issues to identify root causes and restore functionality as quickly as possible.
• Handle on-call support requests and work on 12x36 shifts.
• Manage the ticket lifecycle to ensure strict adherence to SLAs.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a Technologist diploma.
• Minimum 1 year of experience in customer service and technical support.
• Proficiency with SQL.
• Knowledge of Windows and Linux environment administration.
• English: Intermediate level required (reading, writing, and speaking).
• Location: Must be based in Belo Horizonte, Brazil.

Nice to have

• Experience with programming languages such as C, C++, Java, or Python.

Culture & Benefits

• Opportunity to work in a global organization that encourages creativity and big thinking.
• Commitment to diversity and inclusion, valuing unique perspectives and contributions.
• Professional growth opportunities within a world-leading heavy equipment company.
• Collaborative environment with a presence across multiple continents.